Return & Exchange Policy | Wigy Hair Official Policy

Return & Exchange Policy

We are committed to helping you find the perfect Wigy Hair product. Please review our policy carefully before placing your order.

We offer exchanges only — no returns or refunds.

Last Updated

23 October 2025

Important Policy Overview

❌ No Refunds

We do not offer returns or bank refunds under any condition.

🔄 Exchange Only

You can exchange your product within 7 days of delivery.

⏳ Time Limit

Exchange requests after 7 days will not be accepted.

📸 Proof Required

Image of unused product is mandatory for exchange approval.

Exchange Conditions

  • Request must be raised within 7 days of delivery
  • Product must be unused, unwashed, and unaltered
  • Original condition must be maintained
  • New product details must be clearly specified

Not Eligible for Exchange

🚫 Discounted Orders

Sale or coupon-based purchases are not eligible.

🚫 Used Products

Washed, cut, styled, or altered items are rejected.

🚫 Accessories

Hair tools and accessories cannot be exchanged.

🚫 Third-party Purchases

Orders from other platforms are not covered.

Order Cancellation

  • Cancel within 12 hours of placing order
  • Shipped orders cannot be cancelled
  • Sale orders are non-cancellable

Exchange Process

1
Request: Login and submit exchange with image and reason.
2
Approval: Our team reviews and confirms eligibility.
3
Pickup: Reverse pickup arranged after confirmation.
4
Quality Check: Product must pass QC inspection.
5
Dispatch: New product shipped within 7–10 days.

Price Difference Rules

Scenario Action
Same Price Direct exchange
Lower Price No refund for difference
Higher Price Pay remaining amount

Important Instructions

🎥 Unboxing Video

Mandatory for damage or missing claims.

📦 Proper Packing

Return product safely with labeling.

📸 Handover Proof

Record pickup handover for safety.

Sale Orders Policy

All sale and promotional orders are final. No exchange or cancellation allowed. Delivery may take longer during sale periods.

Official Purchase Channels

Buy only from our official website or trusted platforms. We are not responsible for unauthorized sellers.

Need Help?

Email support@wigyhaironline.com
Phone +91-9773536378

Wigy Hair Assurance

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